Patient Services Specialist-Surgery Call Center
Company:
Texas Tech University Health Sciences Center
Job Location:
Category:
Health and Medical Services
Type:
Full-Time
Lubbock
40408BR
Surgery Dept Lbk Genl
Position Description
Texas Tech Univ Health Sciences Ctr
Campus
HSC - Lubbock
Major/Essential Functions
Performs other related duties as required.
Required Qualifications
Resume / CV
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.
Pay Basis: Hourly
Pay Grade Minimum
Salary commensurate with related education, experience and/or skills.
Pay Grade Maximum
Salary commensurate with related education, experience and/or skills.
Travel Required: None
Does this position work in a research laboratory?: No
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
40408BR
Surgery Dept Lbk Genl
Position Description
This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
InstititutionTexas Tech Univ Health Sciences Ctr
Campus
HSC - Lubbock
Major/Essential Functions
- Answers phones and schedule appointments for patients.
- Participates in consults and pull consults when handling calls.
- Schedules hospital D/C and messages nursing staff.
- Helps notify new patients of upcoming appointments.
- Handles phone calls with an abandonment rate goal under 5%, average handle time, calls return to queue.
- Attends power hour.
Performs other related duties as required.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
Preferred Qualifications- Experience working in a call center; in a medical office/clinic is a plus.
- Familiar with the CX-one call center software.
Resume / CV
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.
Pay Basis: Hourly
Pay Grade Minimum
Salary commensurate with related education, experience and/or skills.
Pay Grade Maximum
Salary commensurate with related education, experience and/or skills.
Travel Required: None
Does this position work in a research laboratory?: No
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
