Sr Patient Services Specialist
Company:
Texas Tech University Health Sciences Center
Job Location:
Category:
Health and Medical Services
Type:
Full-Time
Lubbock
40291BR
Dermatology Dept Lbk Genl
Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.
Instititution
Texas Tech Univ Health Sciences Ctr
Campus
HSC - Lubbock
Major/Essential Functions
Required Qualifications
High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.
Preferred Qualifications
Cover Letter, Resume / CV
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.
Pay Basis: Hourly
Pay Grade Minimum
Salary commensurate with related education, experience and/or skills.
Pay Grade Maximum
Salary commensurate with related education, experience and/or skills.
Schedule Details
m-F 8-5
Travel Required: None
Does this position work in a research laboratory?: No
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
40291BR
Dermatology Dept Lbk Genl
Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.
Instititution
Texas Tech Univ Health Sciences Ctr
Campus
HSC - Lubbock
Major/Essential Functions
The Sr Patient Service Specialist position is responsible for collecting all patient demographic and insurance information, ensuring that the patient is up-to-date within the EHR system and eligibility and authorization have been received. This position will also handle phone triage, taking appropriate call messages, and sending them to the appropriate team member. This position can be patient-facing, so excellent customer service, compassion, and care should be the highest priority.
Required Qualifications
High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.
Preferred Qualifications
- Academic ambulatory clinic experience.
- Spanish Speaking.
- Prior EHR experience.
- Call Center experience.
- Cash Handling experience.
Cover Letter, Resume / CV
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.
Pay Basis: Hourly
Pay Grade Minimum
Salary commensurate with related education, experience and/or skills.
Pay Grade Maximum
Salary commensurate with related education, experience and/or skills.
Schedule Details
m-F 8-5
Travel Required: None
Does this position work in a research laboratory?: No
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
